ViewBoardSupport - ViewSonic Australia

When I starting the ViewBoard 2.1 recording function, I can't write anything. How can I do?

The root cause is Windows system(version 1803) conflicts with some applications(ViewBoard 2.1 is one of the application). We'll release ViewBoard 2.1 new version to solve the issue.

I use IFP8650 WPS viewer app to open Power Point 2010 document, but the Power Point does not get shown properly. How can I do?

When you click “Tab” button to add space in front of the content, WPS won’t use larger space to display, so the issue will occur. Short term solution: Please to use “Space” button to add space in front of the content. Long term solution: WPS designer will release new version to solve the issue.

Is it possible to remove the preloaded Apps?

Preloaded system apps cannot be fully uninstalled. However, you can "Disable" them in the settings to hide the icons and prevent them from running in the background. Steps: Enter App Settings: Go to [Settings] (gear icon) > [Apps]. Select the App: Locate the preloaded application you wish to manage from the list. Disable the App: T...

What is the different between OTA and USB drive firmware upgrade on IFP/CDE/EP?

If you use OTA to upgrade the firmware, the IFP will keep all settings and data, it can possibly take a long time to download the upgrade file. If you use a USB drive to upgrade the firmware, the IFP will reset all settings to default and delete all data; however you can download the upgrade file faster (from the ViewSonic website).

Does ViewSonic offer wall mounts along with the Interactive Flat Panel Displays?

ViewSonic offers a selection of mounts that support the displays of every size available. Visit the product page of your specific model on our website and browse through the RELATED ACCESSORIES section for supported mounts and carts.

What does ViewSonic offer if I need a complete solution for Interactive Flat Display in my school?

ViewSonic offers a complete Interactive Display ecosystem that consists of the following: Commercial Grade Interactive Flat Panel Displays Robust Interactive Software Display Management and Control Application High-Quality Wall Mounts and Stationary Stands Mobile Trolley Carts (motorized and non-motorized) Powerful Slot-in PC’...

How to calibrate touch function on IFP/EP in Win 10?

Please follow below steps: Click Start and then Control Panel, and next Hardware and Sound. Under Tablet PC Settings, tap Calibrate the screen for pen or touch input. On the Display tab, under Display options, tap Calibrate and then Yes to allow the program to make changes. 4.Select the Touch input option. ...

How to format a USB Drive to FAT32?

Use the built-in Windows "File Explorer" or "Disk Management" tool to format your drive to FAT32 for ViewBoard compatibility. Steps: Insert the USB drive into your computer's USB port. Open [File Explorer], right-click on the USB drive icon. Select [Format...]. In the "File system" dropdown menu, select [FAT32]. Note: If the ...

How to Choose HDMI Cables for Long-Distance Connections?

For distances exceeding 5 meters (15ft), it is highly recommended to use Active HDMI, Fiber Optic HDMI (AOC), or HDMI Premium Certified cables to prevent signal loss. Selection Guide by Distance: 0 – 5 meters (Standard): High-quality passive HDMI cables are sufficient. 5 – 10 meters (Mid-range): HDMI Premium Certified cables are rec...

What should I do if my MacBook cannot find the ViewBoard via AirPlay?

Ensure both devices are on the same Wi-Fi network and verify that mDNS is enabled on your router. Step-by-Step Instructions: Verify Network: Ensure the MacBook and ViewBoard are connected to the exact same SSID. Enable AirPlay Receiver: Open the vCastReceiver app on your ViewBoard. Go to [Settings] and ensure the AirPlay toggle...