Applies to: ViewSonic Manager device enrollment

Issue

A replacement display does not register in Manager, or the old board it is replacing remains listed in your device list.

What to check first

Work through these steps in order:

1. Treat the replacement display as a new device: enroll it through Manager using the standard PIN or QR code method.

2. If the old board is still listed in Manager, remove it from your device list once you have confirmed the replacement is enrolled.

3. If the new device does not register, confirm it is not already enrolled to a different Manager console or entity, such as at a distributor or a previous site.

Additional notes

Some additional points that may be useful:

• A device already tied to another entity's Manager console will not enroll into yours until it is released from that console.

When to contact Support

Contact Support if the replacement device appears to already be enrolled elsewhere and you cannot register it under your entity.

Information to include in your ticket

To help us resolve this faster, please include:

• Old device serial number

• New device serial number

• Current entity name

• Previous district or school, if known

• Proof of ownership for the replacement device

Related articles

For a more detailed breakdown of this topic, visit the KnowledgeBase articles below:

• Install the Manager app