Commercial Display支持服务

How to change the image aspect ratio with connecting CDE6510 to IPAD using cable method?

You can press FORMAT button on RC to change the aspect ratio.

How to get Signage Manger Installation log, when you have an issue to install Signage Manger in MS Windows

Please try following step: A. Generate log: 1. Open cmd.exe with Administrator 2. Change to the directory with installation file. 3. Type command: msiexec /i Signage_Manager_Setup-3.0.2.108.msi /l*v 001.log It would generate log named 001.log. B. Turn off anti-virus software, it may delete temporary file when installing. Please send y...

How many player can Signage Manager support?

The maximum management devices of Signage Manager is 50 devices.

What network ports should be opened on media player to work with Signage Manager?

Signage Manger communicates with media players through local area network (LAN). Some of network ports on media player must be enabled for software to properly working with player: Port TCP UDP Description 80 TCP Hypertext Transfer Protocol (HTTP), main communication port with legacy players (e.g. NMP-302-W/580). 8080 TCP...

Does CDE4302 have a Clone feature?

Yes, CDE4302 / CDE4803 / CDE4803-H/CDE 5520 have a clone feature and following is clone SOP setting in the OSD: CDE4302/4803/4803-H/5502 OSD Clone SOP 1. Plug USB storage on USB port 2. Set the item in OSD menu what parameter you need. 3. Press MENU 1 9 9 9 OK on remote control to entry factory menu 4. In factory m...

How do I enable or disable Auto Play function on EP5520/T

1. Use the ePoster remote control, press the Menu button. 2. Use the arrow buttons on the remote scroll to the right and select the Lock option. 3. Press OK to enter Lock menu. 4. When prompted enter use the remote to enter the password (default standard user password is “0000”). 5. Scroll down to Auto Play and change the option to On...

What media files format are supported when using USB multimedia player on EP5520(T)/EP5540(T)?

Below are supported media files format.

How do I solve the error of “Signage Manager will be terminated”?

Please manually delete “recent” file located in Signage Manager directory. Below are steps: Open file explorer and enter below info. %LOCALAPPDATA%\Signage Manager then press enter. 2.Delete the file named ”recent”. 3.Restart Signage Manager.

NMP620-P10 Windows Activation

Procedure to resolve Windows 10 Enterprise activation issue due to Microsoft Hotfix KB4493509 impact to IoT Device NMP620-P10 Step 1: Boot up NMP620-P10 and agree to the EULA while creating a User Account. Please disconnect the Ethernet cable and do not connect to Wi-Fi. Step 2: Left click on the Windows Start button and sel...