I can't centrally approve Google Play Store apps from Manager

Applies to: Manager app management; Google Admin boundary Issue You expect to approve Google Play Store apps for your device fleet from Manager, but the option is not available or does not behave as expected. What to check first Work through these steps in order: Review what Manager's app management actually supports for your devices: in...

Manager commands are not taking effect on selected devices

Applies to: ViewSonic Manager commands; Manager Advanced where applicable Issue You send a remote command from Manager to one or more devices, but the device does not respond or the change does not apply. What to check first Work through these steps in order: Confirm the target device shows as Online in the Manager device list. Commands ...

I can't add or re-register a replacement display in ViewSonic Manager

Applies to: ViewSonic Manager device enrollment Issue A replacement display does not register in Manager, or the old board it is replacing remains listed in your device list. What to check first Work through these steps in order: Treat the replacement display as a new device: enroll it through Manager using the standard PIN or QR code me...

Schedule Startup & Shutdown is not working on some displays

Applies to: Manager Advanced; Startup & Shutdown Issue Power schedules set through Manager do not work reliably on some displays. What to check first Work through these steps in order: Confirm the affected device has an active Manager Advanced license, since startup and shutdown scheduling is an Advanced feature. Confirm the device mo...

The Uptime counter does not reset after a power cycle

Applies to: Manager Devices page; telemetry Issue The Total Uptime column on the Devices page does not appear to reset after a display is power-cycled. What to check first Work through these steps in order: Note the exact Total Uptime value shown before you power-cycle the device. Record the exact time of the power cycle. After the...

I don't see a Manager Advanced feature on my device

Applies to: Manager Advanced; device capability Issue An Advanced feature or menu option is missing for one or more of your selected devices. What to check first Work through these steps in order: Check whether your entity has an active Manager Advanced license assigned to this specific device, on the Subscriptions or Manager Advanced pa...

A shared display keeps asking users to set a PIN or passcode

Applies to: ViewSonic display settings; Manager Profiles maybe Issue A display prompts shared users to set a PIN or passcode, which disrupts use in shared classrooms or rooms. What to check first Work through these steps in order: Note the exact device model and firmware version showing the prompt. Check whether Settings Lock or Profi...

I need to reset or rotate a SCIM token for Entity user sync

Applies to: Entity Management; SCIM; Manager access context Issue You need to reset or rotate a SCIM token used for Entity user sync, and are unsure where to do this or whether it is self-service. What to check first Work through these steps in order: Confirm whether your organization's user sync was set up through the Entity Management ...