These models are optical touch monitors which use two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the se...
Please refer to this FAQ section 1 and set to recommended display resolution.
On some monitors, there is a power button lock that locks the power and power button in the ON position. There is also a menu lock feature which can lock and unlock the OSD (On-Screen Display) Menu. Power Lock: To lock the Power Button press and hold both the [1] button and the down arrow button for 10 seconds. OSD Lock: ...
Identify whether it is a "Hardware Failure" or a "Signal Issue." The quickest way is to open the monitor's OSD menu to isolate the cause. Perform the OSD Test (Crucial): Press the monitor buttons to bring up the built-in menu. Lines appear OVER the menu: This indicates a hardware/panel failure. Proceed to step 5. Lines are NOT on t...
Check the monitor: Please do memory recall. Please refer to this FAQ Check device setting: Please check and set to recommended refresh rate. You can refer to this video. https://www.youtube.com/watch?v=sAkbjPiLNcE If possible, please connect monitor to another device with different input. If above doesn’t help, please contact ViewSo...
Adjust the display resolution to the "Recommended" setting in Windows to ensure optimal clarity and eliminate black borders. Adjust System Resolution: Right-click on the desktop and select [Display settings]. Under the [Display resolution] dropdown, select the value labeled [(Recommended)]. Disable Hardware Overscan: Press ...
1.Under "Control Panel", open "Device Manager". 2. Find the Display adapters and double click on it then double click on the device shown: 3.Select Driver tab, this will list the Driver version.
Input lag means the time difference between when user controls PC and sees the response on monitor. There is a trade-off to picture/video performance. If no particular demand, it is suggested to set it to off.
This setting is to provide better picture performance if user’s screen are mostly dark scenes. If no special needs(ex: playing shooting games in dark scenes), it is suggested to turn off.
The rotation axis of the Arm Hinge may feel tight or exhibit restricted movement. This is by design, as the axis incorporates a degree of resistance to help prevent the monitor from dropping, tilting, or moving unintentionally after installation. Before a monitor is installed or when the monitor’s weight is not applied, the rotation...
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