I can't add or re-register a replacement display in ViewSonic Manager

Applies to: ViewSonic Manager device enrollment Issue A replacement display does not register in Manager, or the old board it is replacing remains listed in your device list. What to check first Work through these steps in order: Treat the replacement display as a new device: enroll it through Manager using the standard PIN or QR code me...

Schedule Startup & Shutdown is not working on some displays

Applies to: Manager Advanced; Startup & Shutdown Issue Power schedules set through Manager do not work reliably on some displays. What to check first Work through these steps in order: Confirm the affected device has an active Manager Advanced license, since startup and shutdown scheduling is an Advanced feature. Confirm the device mo...

A scheduled broadcast does not resume after the display powers off and back on

Applies to: Manager Broadcast; Advanced broadcast where applicable Issue A scheduled broadcast stops showing on a display after the display is powered off and back on, and does not resume automatically. What to check first Work through these steps in order: Check whether Continue broadcast when device is online was enabled for this broad...

A display stops showing a Manager broadcast

Applies to: Manager Broadcast Issue A broadcast stops appearing on one or more displays before you expected it to. What to check first Work through these steps in order: Note the broadcast type used (Standard, Urgent, Playlist, Web page, Media, Presentation, or Layout). Check the broadcast's configured duration or end-time setting to ...

The Uptime counter does not reset after a power cycle

Applies to: Manager Devices page; telemetry Issue The Total Uptime column on the Devices page does not appear to reset after a display is power-cycled. What to check first Work through these steps in order: Note the exact Total Uptime value shown before you power-cycle the device. Record the exact time of the power cycle. After the...

I don't see a Manager Advanced feature on my device

Applies to: Manager Advanced; device capability Issue An Advanced feature or menu option is missing for one or more of your selected devices. What to check first Work through these steps in order: Check whether your entity has an active Manager Advanced license assigned to this specific device, on the Subscriptions or Manager Advanced pa...

A shared display keeps asking users to set a PIN or passcode

Applies to: ViewSonic display settings; Manager Profiles maybe Issue A display prompts shared users to set a PIN or passcode, which disrupts use in shared classrooms or rooms. What to check first Work through these steps in order: Note the exact device model and firmware version showing the prompt. Check whether Settings Lock or Profi...

I need to reset or rotate a SCIM token for Entity user sync

Applies to: Entity Management; SCIM; Manager access context Issue You need to reset or rotate a SCIM token used for Entity user sync, and are unsure where to do this or whether it is self-service. What to check first Work through these steps in order: Confirm whether your organization's user sync was set up through the Entity Management ...