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How to OTA Whiteboard for Android? (Unable to enroll Whiteboard)

In Whiteboard version v.1.42.4, v.1.43.6, v.1.45.2, users are required to "Enroll the Whiteboard" with an Entity account before updating the app (v.1.45.2) via OTA.  Non-Entity accounts will encounter enrollment issue (see the image below). Entity user may enter their school email to enroll, or an Entity admin user will be able to  When use...

What to Do When Whiteboard Users Encounter a Sign-in Error.

If users encounter a “sign-in error” when trying to log in to Whiteboard, please contact the school's IT for assistance.  This mechanism is by design. myViewBoard Suite allows Entity admin users (normally the school's IT) to control Whiteboard features such as Sign-in, Auto-logout Time, Embedded Browser, etc; the school's IT can set the tem...

After the Update (2023/09), the Browser Icon is Missing.

The new version of Whiteboard for Flutter (v.2.16.8) on Android side, the design adjusted the browser icon. Users can now find the feature in the Magic Box. See the image below for the exact location.  Please visit our Knowledge Base for more product info: Embedded Browser Full Feature Breakdown.

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations.   Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...

Why I cannot see Participate Mode?

Participate Mode is a feature in Whiteboard for Windows, which requires: ·       Windows OS build version 1903 or later ·       Whiteboard version 2.41.5.0 or later     To check the Windows OS build version, go to: Settings > System > About. To check the Whiteboard for Windows version: 1.         Open Whiteboard for Windows. 2.   ...

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default.   To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following:       1. Select Start > Settings > Bluetooth & devices > Touch.  2. Select Three- and four-finger touch gestures > Off.

How to update myViewBoard Whiteboard (iOS and macOS)

For iOS users to update myViewBoard Whiteboard, please check for the latest version from the App Store and update the app from the App Store directly.   1.    Open the App Store on the iPad and tap the Account icon in the upper-right corner.  2.    Scroll down or search for the application – "myViewBoard Whiteboard”. 3.    Tap UPDATE. ...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

How to fix touch issues when connected by HDMI and USB Touch cables?

For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application.   The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....

Why don’t all font families support bold and italics?

myViewBoard Whiteboard for Windows text feature allows users to underline text and change font size and color for all font famlies.    Currently, the following font families do not support bold:      ·   Arial Rounded MT       ·   Britannic       ·   Brush Script MT       ·   Cooper       ·   Gill Sans       ·   Harlow Solid      · ...

myViewBoard Támogatás

myViewBoard 3.0 FAQ Connect and Collaborate Control and Setup Content Creation Tips & Tricks

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