Applies to: Entity / Manager account request

Issue

You submitted a request to create an Entity or Manager account, but have not received a reply after several days or weeks.

What to check first

Work through these steps in order:

1. Confirm you received an automated confirmation email after submitting the request. If you did not, the request may not have gone through.

2. Check your spam or junk folder for a reply from ViewSonic.

3. Note the exact date you submitted the request and the email address you used.

4. Avoid submitting a second or duplicate request in the meantime, since this can create confusion about which request is active.

5. If you have a regional ViewSonic representative or reseller contact, you may also check with them directly.

When to contact Support

If you have not received any confirmation or follow-up after a reasonable amount of time, contact Support with the information below so your request can be located and followed up on. This guidance is a general checklist; an approved turnaround time has not yet been confirmed for this workbook, so Support should confirm current expectations when you reach out.

Information to include in your ticket

To help us resolve this faster, please include:

• Organization / Entity name

• Admin email used to submit the request

• Date the request was submitted

• Whether you received an automated confirmation email

• Any reference or confirmation number you received