myViewBoardSupport - ViewSonic Myanmar

Why is Chrome required?

myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this can only be supported on Chrome.

What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?

Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reconnect

Why is my video not playing when I import it to myViewBoard?

This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your file: Right click on the video Left Click on Properties Identify your video file format under "Type of file" Download decode package here and ecode your video file after d...

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

What to do if I cannot find a participant in the cast moderation list?

Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, then ask the participant to reconnect

After exporting an image on the myViewBoard for Android app, why can't I find my recently exported image on my Android file system?

It's possible that the Android file explorer you are using has not refreshed the contents of the folder where the image has been exported. If the file explorer supports it, perform a manual refresh of the folder, or force-close and re-open the Android file explorer app again.

How to request a file conversion

1.Select the File Conversion Request tile on the myViewBoard interface 2.Upload your file (accepted files: .flipchart, .notebook, . enb) IMPORTANT: 1.Flash and animations will not be converted. 2.Exclusive proprietary features from SMART will not be converted. 3.Time needed for conversion varies, dependin...

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor: Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

The QR Code sharing feature is missing or suddenly disappears

The QR Code sharing feature may sometimes become unavailable. Microsoft OneDrive and OneDrive for Business may occasionally invalidate tokens for security reasons. This is most likely to occur when users request password resets, application token resets, etc. for the affected account. If this occurs, perform the following steps: S...

How do I integrate myViewBoard with Google Classroom?

If you need to work with Google Classroom, use myViewBoard Classroom. To access myViewBoard Classroom, sign in to myviewboard.com, and click the myViewBoard Classroom link. NOTE: This option is available only for accounts under an education entity. myViewBoard Classroom automatically integrates with Google Classroom after signing i...