Applies to: ViewSonic display settings; Manager Profiles maybe

Issue

A display prompts shared users to set a PIN or passcode, which disrupts use in shared classrooms or rooms.

What to check first

Work through these steps in order:

1. Note the exact device model and firmware version showing the prompt.

2. Check whether Settings Lock or Profile Settings Password has already been configured for this device (see the related article on students changing device settings), since that is a different, separate control from this prompt.

3. Do not assume Manager can suppress this prompt until Support confirms whether that is possible.

Additional notes

Some additional points that may be useful:

• This prompt has not been confirmed as configurable through Manager. Avoid conflating it with Settings Lock or Profile Settings Password, which control access to the settings menu rather than this passcode prompt.

When to contact Support

Contact Support with the details below. Whether this prompt is driven by the device OS, an EDLA/security policy, or a Manager-configurable setting has not yet been confirmed.

Information to include in your ticket

To help us resolve this faster, please include:

• Device model and firmware version

• Organization / Entity name

• Whether Settings Lock / Profile Settings Password is already applied to this device

• Screenshot of the prompt