ProjectorSupport - ViewSonic Malaysia

How to reset lamp timer

After replacing the Projector Lamp, resetting the lamp timer is highly recommended to help keep track of how long the lamp has been on. The Lamp Timer will also let you know when the lamp needs to be replaced. The Lamp timer can be found in the projector Menu. The specific location of the timer can be found in different locations depending ...

The image is out of focus

Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the native resolution if the video source that is being used can support it. Digital signals (HDMI, DisplayPort) normally produce sharper images. If you are using a VGA or analog signal try to s...

Purchased replacement parts

Parts can be purchased from our parts store. Go to https://www.viewsonic.com/parts/

Want to know about supported picture, video and audio formats

Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.

How to set up dual projectors on a Windows computer?

Before connecting two projectors to your Windows PC/laptop, please ensure your system can run multiple video outputs. 1. To check your graphics card's maximum number of output signals, please refer to the graphics card manufacturer like the example below. Dedicate Graphics Card Integrate Graphics Card 2. Make sure your devi...

There is a pixel stuck on or off

Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They look similar to pixel defects on LCD displays. This cannot be fixed by the end user and must be sent in for service. Contact ViewSonic Customer Care to verify if your unit qualifies for warrant...

How to fix shadows, ghosting, or double images on the projector screen?

Image artifacts are often caused by poor cable quality or signal interference. Use high-quality cables and avoid using excessive adapters. Use Bundled Cables: Test using the [original video cable] provided with the product. Remove Intermediate Devices: Disconnect any [docking stations], [adapters], or [video splitters]. Connect the ...

Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App. We are aware of this issue and currently workin...

What should I do if the projector remote control is not working?

Replace the batteries and ensure there are no obstructions between the remote and the projector's IR receiver. Replace Batteries: Insert a fresh set of batteries. Low power can cause intermittent operation even if the remote’s indicator light turns on. Clear Obstructions: Ensure the [IR Receiver] on the projector is not blocked by any ...

How to purchase a lens for a projector

Or browse to your projector model in the Projector Accessories section of the ViewSonic Store. If a Long Throw lens is available for your projector, it will be listed on the online store. Note: A Long Throw Lens is not available for all ViewSonic projectors. To check availability, or to purchase a long throw lens, please contact ViewSonic...