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Get a myViewBoard extension update once it’s available

Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you might see a pending update. To see which updates are available follow the steps below: 1. On your computer, open Chrome. 2. At the top-right, look for the myViewBoard icon. 3. If an update is pend...

Which web browser is the best for running myViewBoard.com?

It is suggested that you use Google Chrome Browser with myViewBoard.com as most features are only available on Chrome.

What are the system requirements for running myViewBoard for Windows?

Here are our system requirements for myViewBoard on Windows: myViewBoard system minimum requirements Processor:  Intel Core i5 x86 CPU RAM: 8 GB OS System: Windows 10 Pro Disk Memory: SSD   For more information, see the myViewBoard wiki: https://wiki.myviewboard.com/MyViewBoard_for_Windows

Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.

Why does Google Slides import show "Resource Error"?

Teachers using Google Slides might see this error message when trying to import slides via the Magic Box. The development team is working on a resolution to fix this issue.  * Please note that taking out the "/" symbol from the file name will rectify this issue.

How to use Writing Recognition on ViewBoards and the VPC-A31.

*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard.   To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet.  If you see the below message, it indicates that a language pack has not been downloaded yet. ...

The myViewBoard application seems blurry in extended large display setup.

Issue Description  Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...

How to Activate Live Captions in myViewBoard.

The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by having an Entity admin contact myViewBoard Support. This feature is available exclusively to Entity accounts. Please note: The Live Caption feature is license-based and requires annual rene...

Why does Whiteboard for Windows v2.68.4 require admin privilege during software update?

When running "Whiteboard for Windows v2.68.4", you'll need to have admin privilege for software update.  We highly recommend UNINSTALLING v2.68.4.0 and downloading v2.68.6.0.exe (executable file) or the latest version from myViewBoard.com/downloads.  This updated version of the software resolves the admin privilege issue.

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

myViewBoard Support

myViewBoard 3.0 FAQ Connect and Collaborate Control and Setup Content Creation Tips & Tricks

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