Applies to: Entity Management; SCIM; Manager access context

Issue

You need to reset or rotate a SCIM token used for Entity user sync, and are unsure where to do this or whether it is self-service.

What to check first

Work through these steps in order:

1. Confirm whether your organization's user sync was set up through the Entity Management console, since SCIM token management relates to Entity user sync rather than core Manager device management.

2. Check with whoever originally configured SSO/SCIM provisioning for your organization (often an IT admin working with a ViewSonic representative), since they may already know the correct process.

Additional notes

Some additional points that may be useful:

• This topic may ultimately belong under Entity / Admin Console documentation rather than Manager Troubleshooting. Placement is still being confirmed.

When to contact Support

Contact Support to confirm the correct place to reset or rotate a SCIM token and whether it can be done without Support's involvement, since this has not yet been confirmed.

Information to include in your ticket

To help us resolve this faster, please include:

• Organization / Entity name

• Admin email

• SSO / SCIM provider in use, if known

• Reason for the reset or rotation (routine rotation or security incident)