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How do I back up and restore Manager settings?

Applies to: ViewSonic Manager Backup and Restore Use the Backup and Restore option in Manager Settings to create a restore point of your entity's device list, groups, Jobs, and Advanced license assignments, then load that restore point later if you need to revert to a previous state. Restore points can be created manually or on a schedule, and...

How do I push an Android version upgrade across multiple devices?

Applies to: Manager Advanced; Jobs; Android version upgrade Pushing an Android version upgrade to a fleet of devices is a Manager Advanced workflow, set up as a Job with the Android version upgrade option and assigned to your target devices or groups. This lets you schedule the upgrade to run at a specific time instead of triggering it manuall...

What is the difference between a firmware update and an Android version upgrade?

Applies to: ViewSonic Manager; firmware; Android upgrade A standard firmware update, sent from the Devices page side panel, updates a device's firmware to the latest version but does not change the Android OS version it runs. Moving a device to a newer Android version is a separate action, delivered through Manager Advanced's Jobs feature on d...

How do I upload a custom APK to ViewSonic Manager?

Applies to: ViewSonic Manager Apps page Go to the Apps page and use the upload option to add your own APK file to Manager's app repository. Only the APK file format is supported, and each file can be up to 500 MB. Once the upload finishes, the app appears in the Uploaded Apps tab and can be deployed to devices. Before you begin You need a Ma...

Can Manager uninstall pre-installed or manually installed apps?

Applies to: ViewSonic Manager app management No. Manager can only uninstall apps that were installed through the Manager console. It cannot uninstall apps that came pre-installed on a device, or apps that were manually installed by running an APK directly on the device. What Manager can do instead If an app cannot be uninstalled, there is st...

What remote commands can I send with ViewSonic Manager?

Applies to: ViewSonic Manager remote commands ViewSonic Manager lets admins send remote-control commands to enrolled devices, such as adjusting volume, powering devices off, restarting, and switching input source. A larger set of commands is available with the side panel on the Devices page, and some commands only work if the target device has...

How do I install or uninstall apps using ViewSonic Manager?

Applies to: ViewSonic Manager app management From the Devices page, select the target devices, click Apps on the top toolbar, then choose Install or Uninstall to send the app command to the selected devices. Manager can only uninstall apps that were installed through Manager in the first place. Before you begin You need a Manager admin accou...

How do I send remote-control commands to devices in Manager?

Applies to: ViewSonic Manager Devices page Select one or more devices on the Devices page and use the side panel that appears to send remote-control commands. Each command has its own icon and set of options, and most commands take effect on the device as soon as the command is sent. Before you begin You need a Manager admin account with per...

How do I update device firmware using ViewSonic Manager?

Applies to: ViewSonic Manager firmware update From the side panel on the Devices page, use the Update Firmware command to check for and apply a firmware update immediately, or set up Auto Firmware Update so devices update automatically the next time they are online and a new firmware version is available. Sending a firmware update triggers an ...

How do I factory reset a device using ViewSonic Manager?

Applies to: ViewSonic Manager factory reset Select a single device on the Devices page, open the Factory Reset option in the side panel, and type the device name exactly as it appears to confirm the reset. This action restores the device to its factory defaults, triggers an automatic restart, and cannot be undone, so send it only when you are ...

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Broadcast & Emergency Messaging Devices & Groups Getting Started & Access Manager Advanced, Licenses & Automation Remote Management, Apps & Firmware Troubleshooting

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