服務
ViewSonic provides customer support throughout the product lifecycle through a range of after-sales services and technical support programs.
Our customer service team is available to assist customers through multiple communication channels, including phone, email, and online support services. We are committed to providing timely assistance with product enquiries, technical support, warranty services, repair services, and information relating to product maintenance, spare parts, and recycling programs where available.
可維修性
We support product maintenance and repair to help extend product use where technically and economically feasible.
Depending on the product category, products may incorporate replaceable components to facilitate servicing. We work with authorized repair and refurbishment partners and offer standard or extended warranty options where available.
Spare parts are available for up to 10 years after ViewSonic's last distribution of the applicable product, in accordance with the applicable product support policy. This helps customers maintain and repair eligible products throughout the supported service period.
Contact us to request free of charge critical replaceable components information, including the instructions for disassembly and assembly.
User Guide, Technical Documents, DRIVER & SOFTWARE are available to download for at least 10 years from when ViewSonic last distributed the product for sale via Download Center.
延長保固
ViewSonic Europe supports the continued use of eligible products through its warranty and after-sales support programs.
Displays and Projectors are supported through standard warranty and after-sales support programs, with extended warranty options available for eligible products.
- To check your product's warranty coverage, please visit our Check Warranty page. Please have your product Serial Number (S/N) and proof of purchase available.
- To purchase an extended warranty, please contact your reseller or email vseasp@viewsonic.com with your product Serial Number (S/N) and proof of purchase.
- Extended warranty plans must be purchased within 30 days of the invoice date and are subject to the applicable warranty terms and regional availability.
End-of-Life (EOL) & End-of-Service (EOS) Policy
- End-of-Life (EOL): The date when a product is permanently removed from active sales.
- End-of-Service (EOS): The date when technical support, repairs, and updates are discontinued.
Aligned with EU Sustainable Product Ecodesign Regulation (EU) 2019/2021
| Product Sales | 保固支援 | 技術支援 | 軟體更新 | Spare Part Supply |
|---|---|---|---|---|
| Active | YES | YES | YES | YES |
| End-of-Life | YES | YES | EOL+1 Year | YES |
| End-of-Service | NO | EOL+10 Years | NO | EOL+10 Years |
24/7 Customer Support
Finchy is ViewSonic's 24/7 virtual support assistant, designed to provide customers with convenient access to product information and support services.
Customers can use Finchy to obtain troubleshooting guidance, product manuals, warranty information, and information relating to product recycling, repair, and other environmental topics where available. Finchy also provides access to relevant support resources to assist customers throughout the product lifecycle.
Recycle: https://www.viewsonic.com/eu/environmental-social-governance/recycle
相關頁面
環境
We integrate environmental considerations into product lifecycle management, from product development to end-of-life management.
治理
We are committed to maintaining corporate governance standards across our business operations.
社群
We are dedicated to supporting our employees and communities through ethical labor practices and community initiatives.