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I can't centrally approve Google Play Store apps from Manager

Applies to: Manager app management; Google Admin boundary Issue You expect to approve Google Play Store apps for your device fleet from Manager, but the option is not available or does not behave as expected. What to check first Work through these steps in order: Review what Manager's app management actually supports for your devices: in...

Manager shows Device Owner permission as Off on Google EDLA devices

Applies to: Manager; Google EDLA enrollment Issue Manager shows a device's Device Owner permission as Off, even though Google EDLA enrollment for that device appears to have completed successfully. What to check first Work through these steps in order: Confirm the device's Google EDLA enrollment status directly in your Google Admin conso...

An mTLS certificate uploaded through Manager is not recognized when a Job runs

Applies to: Manager Advanced; certificates; Jobs Issue You uploaded a certificate through Manager, but it is not recognized when a Job that depends on it runs. What to check first Work through these steps in order: Confirm the certificate type and format you uploaded. Confirm the device model and firmware version the Job is targeting....

Students or shared-room users can change device settings

Applies to: Manager Advanced Settings Lock; Profiles Issue Users in a shared classroom or shared room can access the display's settings menu or change its configuration. What to check first Work through these steps in order: Confirm the affected device has an active Manager Advanced license, since Settings Lock is an Advanced feature. ...

Manager commands are not taking effect on selected devices

Applies to: ViewSonic Manager commands; Manager Advanced where applicable Issue You send a remote command from Manager to one or more devices, but the device does not respond or the change does not apply. What to check first Work through these steps in order: Confirm the target device shows as Online in the Manager device list. Commands ...

I can't access ViewSonic Manager

Applies to: ViewSonic Manager; Entity accounts; Manager permissions Issue You sign in but do not see the Manager tile, or you open Manager and are told you do not have access. What to check first Work through these steps in order: Confirm you are signing in with the account your organization uses for its ViewSonic Entity, not a personal ...

I submitted a ViewSonic Manager or Entity account request but haven't received a response

Applies to: Entity / Manager account request Issue You submitted a request to create an Entity or Manager account, but have not received a reply after several days or weeks. What to check first Work through these steps in order: Confirm you received an automated confirmation email after submitting the request. If you did not, the request...

The previous Entity Owner or Manager admin left and we lost access

Applies to: Entity Owner; Manager admin Issue The person who was your organization's Entity Owner or Manager admin has left or their email has been deactivated, and no one else can currently manage Entity or Manager access. What to check first Work through these steps in order: Check whether any other user in your organization still has ...

My device is connected but does not appear in ViewSonic Manager

Applies to: ViewSonic Manager device enrollment Issue Your display is online and connected to the network, but it does not appear in the Manager device list. What to check first Work through these steps in order: Remember that being connected to the network is not the same as being enrolled in Manager. A device must be separately enrolle...

Manager Advanced licenses are not showing after purchase

Applies to: Manager Advanced licensing Issue You purchased Manager Advanced licenses, but they do not appear or sync in the Subscriptions section. What to check first Work through these steps in order: Confirm you received a purchase confirmation email for the Manager Advanced licenses. Sign in to the ViewSonic Entity portal and check...

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Broadcast & Emergency Messaging Devices & Groups Getting Started & Access Manager Advanced, Licenses & Automation Remote Management, Apps & Firmware Troubleshooting

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